One of the key features of the Digiloop app is that customers can also request delivery of their order to a pickup point. Sometimes a customer wants their order redirected to a different pickup point — with the same shipping provider. You can do this directly from the Shopify admin.
Important: customers can only change their order before it is fulfilled, since no changes can be made once the shipping label has been generated.
In the Shopify admin, open the Orders menu.
Select the order you want to change.
Click the More actions button in the top-right corner.
Use the Add/edit pickup point option to change the pickup point.
You'll see the provider selected by the customer, and below it a search bar you can use to find the new address.
Select the new pickup point.
Confirm the change.
Important: if the label has already been created and the customer still needs to change the pickup point, you'll need to cancel the existing shipment with the provider and create a new label — it's a good idea to check your shipping provider's cancellation process beforehand.